Last updated: September 20, 2026

Thank you for shopping with Neon Peach Office.

We carefully inspect our products before shipment. Please review all product information, photos, measurements, colors, and order details carefully before placing your order.

Due to the high cost of international shipping and returns, we strongly encourage customers to consider their purchase carefully before completing an order.

Returns & Exchanges

Except where required by applicable law, Neon Peach Office does not accept returns or exchanges due to change of mind or personal preference.

This includes, but is not limited to:

Changing your mind after purchase
Ordering the wrong size, color, style, or item
Personal preference regarding the product
Minor color differences caused by photography, lighting, or screen settings
Minor variations in materials, texture, stitching, finishing, or production that do not affect normal use

Please carefully review the product description, measurements, photos, colors, and other information provided on the product page before purchasing.

Damaged, Defective or Incorrect Items

If you receive an item with a significant defect or serious damage, or if you receive an item different from what you ordered, please contact us at:

[email protected]

Please provide:

Your order number
A clear description of the issue
Clear photos or videos showing the problem
Photos of the original packaging and shipping label, where applicable

We will review each case individually.

Depending on the nature and severity of the issue, the resolution may include a replacement, exchange, refund, partial refund, store credit, or another appropriate solution.

Minor Quality or Cosmetic Issues

Due to differences in materials and production processes, products may occasionally have minor cosmetic imperfections.

Minor imperfections that do not affect the normal use, function, structure, or overall performance of the product are generally not eligible for return or exchange.

Examples may include:

Minor surface marks or scratches
Slight variations in stitching or finishing
Small differences in shape, texture, or material appearance
Minor glue marks or production marks
Small cosmetic imperfections that do not affect normal use

We understand that even minor imperfections can be disappointing.

If you believe your item has a minor quality issue, please contact us at [email protected] with your order number and clear photos or videos.

After reviewing the issue, Neon Peach Office may offer a partial refund, store credit, discount, or other reasonable compensation, depending on the nature and severity of the issue.

The type and amount of compensation will be determined on a case-by-case basis.

Return Conditions

If a return is approved by Neon Peach Office, the product must be returned in its original condition.

Returned items must be:

Unused and unworn
Free from stains, odors, damage, or signs of use
Returned with all original tags and labels attached
Returned in the original packaging
Returned with all original accessories, cards, dust bags, boxes, or gifts included with the order

Please do not remove tags, protective films, labels, or original packaging before checking your item.

Products that do not meet these conditions may not qualify for a refund or exchange.

Return Shipping Costs

Please consider your purchase carefully before placing an order. International return shipping can be expensive.

For returns accepted by Neon Peach Office, the customer is generally responsible for the shipping costs associated with the return, including:

The original outbound shipping cost associated with the order; and
The cost of shipping the returned product back to Neon Peach Office.

Where applicable, these costs may be deducted from the final refund.

We strongly recommend checking all product information and considering the potential cost of international return shipping before making your purchase.

Unauthorized Returns

Please contact us before returning any product.

Do not send an item back without receiving return authorization and instructions from Neon Peach Office.

Products returned without prior authorization may not be accepted, processed, or refunded.

Refunds

Once an approved returned item has been received, we will inspect it.

If the return qualifies for a refund, the approved refund amount will normally be issued to the original payment method.

Please note that your bank or payment provider may require additional time to process the refund after it has been issued.

Partial Refunds & Compensation

For minor quality or cosmetic issues that do not materially affect the normal function or use of the product, Neon Peach Office may offer compensation instead of accepting a return.

Depending on the circumstances, this may include:

A partial refund
Another reasonable form of compensation

The amount and form of compensation will depend on factors including the nature and severity of the issue and whether the normal function or use of the product is affected.

Final Sale & Non-Returnable Items

Products clearly marked Final Sale are generally not eligible for return or exchange, except where required by applicable law or where mandatory consumer rights apply.

Products that have been worn, used, washed, altered, damaged after delivery, or otherwise changed from their original condition may not be accepted for return.

Color & Product Appearance

We make reasonable efforts to display our products as accurately as possible.

However, product colors and appearance may vary slightly due to:

Lighting conditions
Photography
Screen or device settings
Different display technologies
Natural variations in materials or production

Minor differences of this nature are generally not considered product defects.

Contact Us

If you have any questions about a product, return, refund, or quality issue, please contact us:

Neon Peach Office

Email: [email protected]
Website: www.neonpeachoffice.com

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